Patty Jean's Boutique

I feel the need to preface this message by stating that I have never, ever left a bad review for any establishment in my entire life. However, this experience has been weighing on me, and I want to make others aware of the way this business actually operates. Furthermore, I want this business to take accountability for how they treat their customers.

Last summer, I bought an Enewton bracelet here for over $50, and it broke as soon as I got back to my hotel and put it on. This is not normal for Enewton; the bracelets are typically known for being very high quality. I went back to the store immediately that same day to explain what had happened. I had my receipt with me, and I brought the broken bracelet in a bag so they could see exactly what happened. The manager confirmed the purchase was valid, yet they still chose to deny a standard exchange. They acknowledged the receipt was valid, meaning they willfully chose to violate standard consumer return rights anyway.

Instead of rectifying the issue right away, the manager/owner told me they couldn’t replace the broken bracelet until Enewton sent them a replacement first. They said this would take a few weeks and took my name, number, and address, explaining that once Enewton sent a replacement specifically for me, the store would mail me a new bracelet. This was already a massive red flag and completely out of line with normal customer service. It made no sense to delay resolving a problem involving a product they had just sold me.

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Unfortunately I really really wanted to like this cute little boutique. I went in originally for jellycats for my daughter and saw that they had a lot of nice coastal household items and adult clothing. I bought a dress and a hat for $150.00 and when I took them home, the dress didn't fit me and the hat said the wrong saying, which prompted me to want to return the items. When I went to return the items with the receipt and tags in hand, they gave me store credit. So I left the store with a store credit card in my hand instead of the money back in my bank account where it belongs. Meanwhile, I only had these items in my possession for 2 weeks if that. This is stealing from somebody because now I don't even want to go back in the store, I just want my money back. I also don't ever want to go back in there because they were rude to my daughter when she asked a question about their jellycat inventory. To make matters worse, it's my birthday and the last thing I would like to do on my birthday is have to argue with a store manager about business ethics and morality. It's a shame because this store has a lot of potential and a beautiful aesthetic, but not only are they overpriced, they're extremely rude to their customers and do not accept returns. If they had a no return policy posted I did not see it and was not made aware of that when I purchased the items from the store because I do not shop at stores that do not accept returns. Whoever owns this business should be ashamed of themselves as I would never do this to one of my customers. Either they are hurting for money or they are just downright horrible human beings. Just wanted to let the public know so they don't experience the same thing I just had to. I very rarely ever leave bad reviews about businesses because it's just not my style to be a Karen. But taking $150.00 out of my pocket warrants this type of review and I will stand up for what's right. Do not make the same mistake I did and God Bless.

I’ve never been so deterred by the treatment of guests. This store is very cute and has lots of neat products, but the staff acts like you don’t exist and that your mere presence is a nuisance to them. For the exorbitant prices they charge for products, you would think they would be happy for any and all business. I won’t be returning.